How enquiry information is handled.

Submitted requests

The name, chosen contact details, category, message and optional information you submit are stored in a persistent database for ATZ enquiry review and follow-up. Consent time and internal case activity are recorded. Access is limited to authorized staff through server-side checks. Do not send passport copies, banking credentials or other sensitive documents through this public form.

Notifications and measurements

An internal notification is saved with a request. If an external notification channel is configured, its message contains a case reference and staff-inbox link, not the applicant’s message or contact details. Staff must sign in to read the case. Aggregate daily counts measure service selection, contact clicks, form starts, errors and successful submissions without storing an analytics visitor identifier, message, email or full URL. Counts are operational indicators and may include retries or automation.

Security and browser preferences

A salted hash of the connection address supports rate limiting. Your language can be remembered on this device. No submitted form draft is saved to browser storage. Hosting infrastructure may process technical request logs.

Retention, correction and deletion

A fixed retention schedule has not yet been confirmed by ATZ. To request access, correction or deletion, email ATZ with your case reference; identity and any applicable retention requirements must be checked before action. Do not send identity documents in the initial email.